CUSTOMER CARE

DELIVERY INFORMATION

Unless otherwise agreed, delivery of ordered goods will be carried out to the address supplied by the customer. Delivery will be made as soon as possible after your order and payment is accepted.

Once the package leaves our warehouse, it will be your responsibility as we have no control over these charges. We will not be liable for loss or destruction during the shipment. We advise you to contact the delivery company.

In some cases a signature may be required upon delivery.

Shipping rates are as follows.

BENELUX: free delivery
Europian Union: EUR 12,95
Rest of the world: EUR 19.95
Estimated delivery times as follows are in standard working days.

Delivery time for BENELUX: 1-3 business days.
Delivery time for European countries: 2-5 business days.

Delivery time for other countries: 5-14 business days
Please ensure that the postage address you provide when registering an account or completing a check out is correct. We are unable to redirect orders once they have been processed.

Shipments to non-EU countries may be subject to import duties and taxes, which are levied once a shipment reaches your country. The customer will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. For more information contact your local customs office.

RETURN POLICY

Purchased items can be returned up to 14 calendar days after receiving your order. The product must be sent back in its original condition, original packaging and without previously used postage labels. Shipping fees are non-refundable. If you want to return an item, please send a request to: info@oublique.nl

Returns should be shipped with tracking number and insurance, as we will not be held responsible for delayed or lost packages. Any returns that do not obey with the above may be denied by us. Refunds will be processed within 14 working days.

GENERAL TERMS & CONDITIONS, GDPR PRIVACY

For our general terms & conditions, please click the following link: General Terms & Conditions, GDPR Privacy

In case of any questions, please use our contact form.